In customer-oriented business environment, people skills are critical for career advancement and organizational effectiveness. This course emphasizes the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery and negotiation techniques for dealing with difficult customers in a professional manner.
You will establish the importance of setting and reviewing customer service standards, develop an understanding of internal and external customer expectations, communicate more effectively by utilizing active listening and questioning skills, demonstrate how to deal with difficult customers effectively, set SMART objectives and goals to increase daily productivity, and utilize stress management techniques to reduce tension.
Upon Completion of this Course trainees will be able to:
This course is for frontline customer representatives, team supervisors, team department managers, field service representatives, site supervisors, client acquisition team, security guards who are exposed to customers, business development executives and any customer oriented service team members.
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