On completion of the programme/s, the delegate will be able to demonstrate an ability to successfully apply the general principles of Management leadership in all dealings with the subordinate, focusing on the following key objectives:-
The programme is behavioural modelling based and revolves around the five general principles of management, which are of course generic to management and can therefore be utilised extremely effectively by virtually any discipline :-
MLS 1 is the introduction to the MLS suite of programmes and covers the five general principles of management which are utilised through both MLS Modules and should therefore be considered as a starting point for the on-going development of management. However, this particular module, has five sub modules, facilitated via means of participant workbook relevant exercises, mini work groups, followed by a series of highly structured and facilitated skill practices, which are obviously designed around the specific needs of the delegates thereby ensuring that each skill practice is meaningful and relevant to each individual within his/her particular discipline. This process provides the delegate with the opportunity of becoming familiar, comfortable and competent with the newly acquired skills.
The specific areas covered are :-
The delegate will be able to correctly identify the difference between average and deficient performance of subordinates and improve same, by reducing defensiveness; effectively motivate the subordinate to improve the performance area concerned; assist the subordinate in arriving at the best strategy that will achieve appropriate work objectives; assist the subordinate to implement the strategy, whilst keeping the focus on the subordinate and to aid his/her growth and development, conduct an effective pre and post work briefing discussion and review with the subordinate, which will gradually build up and reinforce his/her confidence and proficiency in on-the-job application and develop his/her ability to self critique work in the managers absence.
As the skills taught in the programme are generic to management, managers from virtually any discipline will benefit from it. Also any individuals that have been identified for further promotion should attend.
Should it be required that the programme be functional discipline specific it is flexible enough to be tailored to any particular functional area within an organisation.
As each and every discipline within the organization is interrelated and interdependent on each other. It is therefore recommended that diverse disciplines, such as marketing, admin, sales, operations, distribution, warehouse supervisory / management, even production and admin be exposed to the programme.
Internationally Accredited Course from Highfield, UK and KHDA, this course aims at providing timely skills required for professionals to deliver, supervise and assess training materials and sessions.More Information
The course is to improve and change your personality like Attitude, Confidence , organizational Behavior and Perception. It also comprises of improving physical appearance, body language, leadership, communication and interpersonal skillsMore Information
This course emphasizes the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery and negotiation techniques for dealing with difficult customers in a professional manner.More Information
We explore the public relations and promotion skills in this marketing course for event managers, the role of an event planner and skills required will be emphasized throughout the course.More Information
This training course deals with the HR issues that many managers and supervisors are expected to deal with as part of their jobs. It introduces human resource concepts and covers the key areas of performance reviews, discipline and termination as well as related concepts like absenteeism, diversity and benefits.More Information
This course gives you the opportunity to gain extensive knowledge and understanding of the principles and practices of business management. This includes an insight of operations management, human resource management, accounting, marketing management, corporate and financial management and an insight on key entrepreneurial skills.More Information
We need help in learning how to adapt our styles and apply effective interactive, communications and presentation skills, in order to further our careers and business goals.More Information
What makes great leaders truly extraordinary is not necessarily their IQ, but their EQ: their emotion- al intelligence. Developing an awareness of emotions means being able to make good emotional decisions, and how to manage emotions in the workplace, which gives everyone a boost!More Information
It is important to have well written and clearly presented reports in business and industry. Writing good report is an art, which can be learned, and one that can be immensely useful.More Information
In this masterclass, discover how to leverage social media in your overall marketing strategy, align your business goals with social media goals, and learn best practices for helping you successfully connect with clients and customers.More Information
It's a whole new world of work, organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people-both face-to-face and across electronic and cyber channels. This course is for those people who want to understand how to communicate more effectively, with their customers, their staff, their colleagues and, their bosses.More Information
Strategic Selling provides companies with a common language and a common process for pursuing sales opportunities, along with criteria for resource allocation. It helps sales forces determine when to go after deals, and when to walk away from those with a low probability of success.More Information
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.More Information
You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.More Information
This highly intensive course will take you through the major elements required to become a sales superstar. It provides an understanding of how to build a solid relationship with your clients. The course is delivered in an interactive way to keep the participants learn by practicingMore Information