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Communication Skills

It's a whole new world of work, organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people-both face-to-face and across electronic and cyber channels. This course is for those people who want to understand how to communicate more effectively, with their customers, their staff, their colleagues and, their bosses.

Description

Most dissatisfied employees will blame poor motivation and poor communications as two of the major areas, which affect them in a very negative way. In the multi-cultural work environments, good interpersonal communication skills and cultural sensitivity are essential elements for successful management. Increasingly organizations realize that people are their greatest asset. Being able to deal effectively with people from different cultures and backgrounds is vital for success in today's global business environment.

Prerequisites

There are no pre-requisite list of competencies or other learning programs that is required for participants before attending this program 

Course objectives

  • To have clear understanding of what is "good communication"
  • To consider the role of effective interpersonal skills in the workplace
  • To ensure that each delegate understands the different methods of communication and how to use each one correctly
  • To learn the skills that allow delegates to work effectively in a multi-cultural environment 

Who should attend

Managers, team leaders and supervisors who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness. 

Benefits

  • Communicate and solve problems by clarifying the real issues  
  • Make trade-offs without being a pushover on big issues
  • Implement plans without strong-arm tactics 
  • Generate enthusiasm for your ideas and proposals
  • Generate enthusiasm for your ideas and proposals 
  • Minimize conflict and build group commitment 
  • Influence others and motivate them to profitable action
  • Develop credibility based on respect and trust 

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