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You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.
This course enables you to implement or upgrade measurement systems in your department or organization. The course links activity with strategy through success factors and performance measures. The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use.
This course will feature:
By the end of this course, participants will be able to:
Day One
Understanding the current situation and the need for change
Driving the Mission statement/aims into the organization through Success Factors
Day Two
Planning to Implement Performance Measurement
Developing and Implementing Success Factors and Performance Measurements
Post Implementation: Maintenance and Embedding the Performance Measurement System
Top Level Mangers
Executives
Team Leaders
Supervisors