Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Leadership Management: KPI & Performance Management

You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.

Description

This course enables you to implement or upgrade measurement systems in your department or organization. The course links activity with strategy through success factors and performance measures. The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use.

This course will feature:

  • Integrating performance measures in strategic and operational management systems
  • How to develop and use performance and result indicators
  • Understanding success factors
  • Methods for developing and implementing a Performance Measurement System
  • Provision of a practical resource kit for implementing performance measurements

Course objectives

By the end of this course, participants will be able to:

  • Realize the benefits of utilizing an effective Performance Measurement System
  • Deploy a successful methodology for developing and implementing performance metrics
  • Address the human factors of implementing a performance measurement system
  • Design and develop Dashboards and Scorecards in Excel
  • Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

Course Content

Day One

Understanding the current situation and the need for change

  • The need for performance measurement
  • Current methods of measurement and common failings
  • Linking Strategy to Action
  • Defining Critical Success Factors
  • Excel: Scorecard and Dashboard chart types and variations
  • Discussion of specific performance metrics – financial perspective

Driving the Mission statement/aims into the organization through Success Factors

  • The organizational perspectives
  • Characteristics of Key Performance Indicators
  • Foundations for successful management: The Best Practice Model
  • Performance indicators, KPIs, results indicators, KRIs
  • Excel: Textual dashboards and in-cell charts
  • Discussion of specific performance metrics – process perspective

 

Day Two

Planning to Implement Performance Measurement

  • How to develop and standardize Performance Metrics
  • The 6 phase model for implementing a successful Performance Measurement System:
  • Implementation Phase 1: Gaining management commitment and selecting a winning team
  • Implementation Phase 2: Planning for success
  • Excel: Working with dynamic data
  • Discussion of specific performance metrics – client perspective

Developing and Implementing Success Factors and Performance Measurements

  • Identifying and managing human factors in performance measurement
  • Implementation Phase 3: Clarifying the success factors and measurements
  • Implementation Phase 4: Implementing the system company-wide
  • Implementation Phase 5: Finalizing the metrics and developing a reporting structure
  • Excel: Putting together Dashboards and Scorecards
  • Discussion of specific performance metrics – learning and growth perspective

Post Implementation: Maintenance and Embedding the Performance Measurement System

  • Implementation Phase 6: Maintenance and embedding the system
  • Implementation lessons
  • Individual plans, presentations and commitment to action
  • Excel: Advanced features and skills for Dashboards and Scorecards
  • Review and wrap up

Who should attend

Top Level Mangers

Executives

Team Leaders 

Supervisors 

Similar courses

Train The Trainer (International Award for Delivering Training) IADT

Internationally Accredited Course from Highfield, UK and KHDA, this course aims at providing timely skills required for professionals to deliver, supervise and assess training materials and sessions.

More Information
Personality Development

The course is to improve and change your personality like Attitude, Confidence , organizational Behavior and Perception. It also comprises of improving physical appearance, body language, leadership, communication and interpersonal skills

More Information
Customer Relation Management

This course emphasizes the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery and negotiation techniques for dealing with difficult customers in a professional manner.

More Information
Event Management

We explore the public relations and promotion skills in this marketing course for event managers, the role of an event planner and skills required will be emphasized throughout the course.

More Information
Human Resource Skills

This training course deals with the HR issues that many managers and supervisors are expected to deal with as part of their jobs. It introduces human resource concepts and covers the key areas of performance reviews, discipline and termination as well as related concepts like absenteeism, diversity and benefits.

More Information
Family Business Management

This course gives you the opportunity to gain extensive knowledge and understanding of the principles and practices of business management. This includes an insight of operations management, human resource management, accounting, marketing management, corporate and financial management and an insight on key entrepreneurial skills.

More Information
Effective Presentation Skills

We need help in learning how to adapt our styles and apply effective interactive, communications and presentation skills, in order to further our careers and business goals.

More Information
Emotional Intelligence at Workplace

What makes great leaders truly extraordinary is not necessarily their IQ, but their EQ: their emotion- al intelligence. Developing an awareness of emotions means being able to make good emotional decisions, and how to manage emotions in the workplace, which gives everyone a boost!

More Information
Effective Leadership Skills

Demonstrate an ability to successfully apply the general principles of Management leadership in all dealings with the subordinate

More Information
Business Report Writing

It is important to have well written and clearly presented reports in business and industry. Writing good report is an art, which can be learned, and one that can be immensely useful.

More Information
Dubbing Lab

دورة مختبر الدوبلاج

More Information
Social Media Professionals

In this masterclass, discover how to leverage social media in your overall marketing strategy, align your business goals with social media goals, and learn best practices for helping you successfully connect with clients and customers.

More Information
Communication Skills

It's a whole new world of work, organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people-both face-to-face and across electronic and cyber channels. This course is for those people who want to understand how to communicate more effectively, with their customers, their staff, their colleagues and, their bosses.

More Information
Strategic Selling Skills

Strategic Selling provides companies with a common language and a common process for pursuing sales opportunities, along with criteria for resource allocation. It helps sales forces determine when to go after deals, and when to walk away from those with a low probability of success.

More Information
Customer Care for a Quality Service

Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.

More Information
CPD Certified - Strategic Sales Management

This highly intensive course will take you through the major elements required to become a sales superstar. It provides an understanding of how to build a solid relationship with your clients. The course is delivered in an interactive way to keep the participants learn by practicing

More Information

Press enter to see more results