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ILM Recognized - Office Management

This course will enable the delegates to communicate effectively in a variety of public speaking venues, utilizing nonverbal as well as verbal skills. The delegates will be able to critically assess information both on a verbal and research level.

Description

This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.

Benefits

  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Manage and present information
  • Organize and improve office systems

Course objectives

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

Earning Criteria

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity
  • Handle telephone calls properly and professionally
  • List the main causes of stress and the techniques needed to control them
  • Learn communication strategies needed for carrying out responsibilities in an effective manner

Core Skill Set

  • Customer Service Excellence 
  • Effective Communication
  • Leadership Skills 
  • Office Management Skills
  • Stress Management Skills
  • Time Management Skills

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