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ILM Recognized - Leadership Management - Performance & KPI

This course enables you to implement or upgrade measurement systems in your department or organization. The course links activity with strategy through success factors and performance measures.

Description

The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use.

You will discover a powerful method for implementing a successful performance measurement system, exploring a range of proven performance measures, and use Excel to develop useful Dashboard and Scorecard worksheets.

Benefits

  • Integrating performance measures in strategic and operational management systems
  • How to develop and use performance and result indicators
  • Understanding success factors
  • Methods for developing and implementing a Performance Measurement System
  • Provision of a practical resource kit for implementing performance measurements

Course objectives

  • Realize the benefits of utilizing an effective Performance Measurement System
  • Deploy a successful methodology for developing and implementing performance metrics
  • Address the human factors of implementing a performance measurement system
  • Design and develop Dashboards and Scorecards in Excel
  • Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

Core Skill Set

  • Change Management
  • Leadership
  • Resolving Conflict 
  • Strategy and Planning 
  • Sustainable Management
  • Training and Development 

Earning Criteria

 

  • Realize the benefits of utilizing an effective Performance Measurement System
  • Deploy a successful methodology for developing and implementing performance metric
  • Address the human factors of implementing a performance measurement system
  • Design and develop Dashboards and Scorecards in Excel
  • Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs
 

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